FAQ's

Below are the frequently asked question for product SCANMATE i1150 Scanner.
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Installing

Using

  • What is the purpose of the Auto Color Perfect Page scanner profile?
    • The Auto Color Perfect Page scanner profile lets you specify the amount of color that a scanned image must have for the image to be saved as a color image. If the amount of color exceeds the amount you specify, the scanner will automatically save the image in color. If the amount of color is less than the amount you specify, the image is saved as a black-and-white image. (Saving images in color uses more file space than black-and-white images.) Using this profile can help scanned images take up less space on your computer automatically by letting you specify how much color a scanned image must have before it is saved as a color image. Where can I find the warranty information?

      See Appendix B in the User’s Guide.

  • How can I obtain service for my scanner?
    • For information on how to contact Kodak Alaris support, please click here.

  • How can I obtain service for the scanner?
    • To view Kodak Alaris' service offerings, click here.
      To purchase a service offering, please contact a Kodak Alaris reseller or Contact Kodak Alaris Sales for more Information.

  • How do I check the SVT/Driver version?
      1. Open ControlPanel > Add and Remove Programs (XP) or, Programs and Features (Vista &7).
      2. Scroll down to Kodak [Scanner Model] Scanner 
      3. Vista and 7 – The version is in the far right column. Note the version. 
      4.  XP - Click the ‘Click here for support information’ link. Note the version. 
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  • How do I obtain support for the scanner?
    • For information on how to contact Kodak Alaris support, please click here.

  • How do I run a test scan?
    • For available options, please refer to Section 3 of the User's Guide
  • How do I use Smart Touch?
    • For available options, please refer to this link.

Troubleshooting

  • Am I able to capture RAW images while Interactive Multifeed Recovery is enabled?
    • Unfortunately we do not currently support the capturing of RAW images while Interactive Multifeed Recovery is enabled.
  • How do I fix the ‘USB Communication Error’ on my scanner?
    • If you receive this error, you can try one of the resolutions below. 

      Note: For general information about checking USB settings in Device Manager, click here.

      1. Check for USB driver updates. Go to your computer manufacturer’s service website and navigate to the ‘Drivers’ section. Check if there are any driver updates related to USB connectivity. Download and apply any updates related to USB connectivity.
      2. Disable USB 3.0 in your computer’s BIOS. Look up how to access your computer manufacturer’s BIOS settings, then disable the USB 3.0 connections.
      3. Purchase and install a USB 2.0 hub. Installing a USB 2.0 hub between your PC and scanner can also resolve the issue.
  • What do I do if my scanner is running slowly?
      • Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
      • Some image processing functions can reduce scanner speed.
      • Your resolution (dpi) for image output may be too high.
      • Your compression setting may be too low.
      • Your anti-virus software may be scanning all TIFF or JPEG files.
      • Check that you are scanning to a local drive.
  • What do the error codes mean and how do I resolve them?
    • Following is a listing of the error codes that may be displayed in the Function window. When an error occurs, the red indicator will blink and a number is displayed in the Function window.

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      For more information please refer to the Section 5, User Guide

  • What should I do if my computer does not  recognize my scanner?
    • Verify that the USB cable is seated into a USB port on the computer and on the scanner.

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Maintaining