FAQ's

Below are the frequently asked question for product SCANMATE i1150 Scanner.
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Installing

  • How do I install the Alaris Passport Flatbed scanner?
    • Within the packaging received with your Alaris Passport Flatbed Scanner should be a trifold document picturing 5 steps on how to properly install the flatbed onto your S2000 scanner. It is important here that your S2000 scanner remains powered off until all 5 steps have been completed fully, otherwise a ‘Cycle Power’ error may display on the scanner display.

  • How do I install the scanner?
    • For detailed instructions on how to install a scanner, please refer to Section 2 of the User's Guide .

Using

Troubleshooting

  • Am I able to capture RAW images while Interactive Multifeed Recovery is enabled?
    • Unfortunately we do not currently support the capturing of RAW images while Interactive Multifeed Recovery is enabled.
  • How do I fix the ‘USB Communication Error’ on my scanners display?
    • If you receive this error on your scanners display, there are a couple ways to go about fixing it.

      Note: For general information about checking USB settings in Device Manager, click here.

      1. Check for USB Driver updates: Go to your computer manufacturers service website and navigate to the ‘Drivers’ section. Check to see if there are any driver updates relating to USB connectivity and if so, download and apply those updates.
      2. Disabling USB 3.0 in your BIOS: Look up how to access your computer manufacturers BIOS settings on your computer, and subsequently disable USB 3.0 connections.
      3. Purchase a USB 2.0 Hub: Purchasing a USB 2.0 Hub to put in between the connection between your PC and scanner can also fix this problem. 
  • What do I do if my scanner is running slow?
    • • Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications.

      • Some image processing functions may reduce scanner speed.

      • Resolution (dpi) setting may be set too high.

      • Compression setting may not be set high enough.

      • Your virus software may be scanning all TIFF or JPEG files.

      • Ensure you are scanning to a local drive.

  • What do the error codes mean and how do I resolve them?
    • Following is a listing of the error codes that may be displayed in the Function window. When an error occurs, the red indicator will blink and a number is displayed in the Function window.

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      For more information please refer to the Section 5, User Guide

  • What should I do if my computer does not  recognize my scanner?
    • Verify that the USB cable is seated into a USB port on the computer and on the scanner.

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Maintaining