FAQs

Below are frequently asked questions for all our products.
For more specific questions, select your product by typing the name in the field below.

General

Installing

Using

Troubleshooting

  • Why am I getting a color inversion column on my scanned images?

    • Half color scan

      FADGI mode was not enable on the scanner while scanning with AQIST.

  • What steps do I take if the GoldenThread™ Software analysis displays “Fail” for 3-star compliance?

    • Follow these steps.

      1. Verify that the FADGI Mode is enabled on your scanner.
      2. Frequent cleaning of the transport and imaging area is important in maintaining 3-star compliance. Clean and replace consumable(s) as recommended. Follow the procedures and recommendations in Section 7 of the User’s Guide to help maintain the proper operating condition of your scanner.
      3. Verify that the upper and lower Imaging Guides were installed to the original location if you removed them for cleaning. (The white patch on the Imaging Guides is used by the cameras to calibrate the imaging system.)
      4. Verify that you used the correct AQIST profiles to scan the DICE Target for analysis using GoldenThread™ Software.
        • FADGI 3 Star 300dpi - Target
        • FADGI 3 Star 400dpi - Target
      5. Verify that you followed the steps above before retesting your scanner using the certified DICE Target from Kodak Alaris.
      6. Verify DICE target QR code is readable. Use a mobile phone QR scanning app to verify if QR code can be read. Contact Image Science Associates if problem found with target QR code.
      7. Verify that you used the DICE Target—with the correct serial number—that was used to certify your scanner (by its serial number). Check the label on your DICE Target protective sleeve to confirm this information.
      8. Verify that the GoldenThread™ Software is installed and configured correctly.
      9. Verify that you used the front scanned images of the DICE Target for analysis with GoldenThread™ Software.
      10. Contact Image Science Associates to confirm the version and application settings of GoldenThread™ Software before contacting Alaris Service.
  • What information do I need to provide to Kodak Alaris service when I place a service call for a FADGI 3-star non-compliance issue?

    • Provide the following items to assist with troubleshooting your issue with FADGI compliance.

      • Report data from the GoldenThread™ Software Summary; use the Export Data option on the Summary tab.
      • The scanned images of the DICE Target that you used for your analysis with GoldenThread™ Software.
      • The serial number of the DICE Target used with the scanner.
      • The version number of the GoldenThread™ Software.
  • Why does scanning seem slow with AQIST Software?

    • Verify that your Host Computer meets the minimum configuration for scanning with AQIST Software. You may want to consider installing a second 500 Gb SSD hard drive if you save images to the same computer.

  • How do I resolve AQIST Error Messages when starting a batch session?

    • Note: Some of the following actions may require your computer administrator to do the troubleshooting and repair actions.

      Error Message Possible Cause Action
      Unable to start the Batch The software is unable to connect to the scanner to start scanning Verify that the scanner is connected and available for use.
      The configuration package for the connected scanner may not be installed to AQIST Install the configuration package for the correct scanner (by serial number).
      One of the scan settings is not supported, e.g., resolution is higher than 300 or 400 dpi Check the profile settings used for the scanning job.
      The destination file does not exist (i.e., could not be created) Select a destination folder that is available. Check permissions and anti-virus software settings for the destination location.
      HIPPO.dll and HIPGPU are missing, or the Host Computer does not use GPU and HIPPO.dll is missing One or more of the AQIST image processing files are missing or corrupt. Check the C:\Program Files\AQIST\files folder for missing or corrupt files.
      The ICC profile file (i.e., ProPhoto.icm) is missing or corrupt Check the C:\Program Files\AQIST\files folder for missing or corrupt files.
      The scanner model package file (i.e., kds_i5000.ekp) is missing Check the following location for available scanner serial number packages. Check the C:\ProgramData\kds_kodak\aqist_files\ packages folder for a missing or corrupt scanner package file.
      Unable to start the Batch or Unable to create the destination folder A computer or system update changed your access to a drive location

      Update your destination folder. Open the Batch Settings window, click Browse and select a new folder location, then click OK to update your scan settings.

      To use an existing destination, check with your computer administrator to troubleshoot destination folder accessibility.
      No paper found in the scanner A scan was started, but no document was inserted before the timeout Insert a document(s) and scan again.
      A paper misfeed occurred A multifeed was detected during scanning Clear the paper path and scan again. If multifeed issues persist, clean the UDDS sensors, then do the UDDS calibration. Refer to Section 3 of the User’s Guide.
      A paper jam occurred A jam was detected during scanning Clear the paper path and scan again. Refer to Section 7 of the User’s Guide.
      The scanner is in use by another application or someone else The scanner is busy, i.e., immediately after connecting the scanner when the WIA driver is discovering the scanner Check that the scanner is not currently in use, then try again. Use Task Manager to check that SVT, Smart Touch, or another scanning application (or background process) is not running. Check SVT (32 bit), KodakCollector.exe, Smart Touch (32 bit), KSSE (32 bit), or other scanner applications or processes.
  • What does this AQIST Batch Setting error message mean?

    • Note: Some of the following actions may require your computer administrator to do the troubleshooting and repair actions.

      Error Message Check Box Selection: Show / Hide When Starting Condition/Action
      Unable to initialize TWAIN DSM Hide The TWAIN DSM driver is installed on the computer, but could not be opened. No scanner drivers listed. Uninstall the driver, then install it again. To obtain the driver, go to
      www.alarisworld.com/go/i5000FADGIsupport.
      File name prefix was not valid, so it was updated Normal or hidden The file name prefix had invalid characters. This can happen when a registry value is bad. The invalid characters are removed and valid characters are inserted into the setting. Uninstall AQIST Software, then install it again. To obtain the AQIST Software, go to www.alarisworld.com/go/i5000FADGIsupport.
      Starting value was not valid, so it was updated Normal or hidden The counter was too large. This can happen if the counter goes higher than 9 digits. The value is truncated at 9 digits. Correct the scan job.
      One or more settings were also not valid Hide One or more settings is not valid. The error dialog displays steps to help determine the setting(s) that needs to be fixed.
      One or more settings were not valid Hide A setting is not valid. The error dialog displays steps to help the setting that needs to be fixed.
  • Why is AQIST Software not responding?

    • Note: If the AQIST Software does not respond, open the Batch Settings and check for error messages. Some of the following actions may require your computer administrator to do the troubleshooting and repair actions.

      Status Error Message Condition
      *** no scanner drivers found *** No supported scanner drivers are installed. Install the minimum driver required; CD Version 5.4.
      *** no scanner found *** The selected scanner driver did not find a scanner connected to the Host Computer. A Retry button also displays. When the user clicks Retry, the application will look for a scanner again. Verify that the scanner is in the Ready mode. Verify that the USB cable is securely connected between the Host Computer and scanner.
      *** no configuration package found *** There is no configuration package installed for the connected scanner. Contact Kodak Alaris service to recover the configuration package. A scanner package can only be recovered if it was manufactured by Kodak Alaris. No after-market upgrade is available.
      *** no settings found *** Open the AQIST Batch settings, and select a profile from the Scan Settings menu.
  • How do I resolve issues with my scanner?

    • Possible solutions to common issues are provided in Section 8 of the User’s Guide.

  • What should I do if my computer does not communicate with the scanner?

    • Verify that the USB cable is securely seated in a USB port on the computer and scanner. (You can also try using a different USB cable.)

      Verify that your scanner model (e.g., Kodak i5x50 Scanner) displays in your computer’s Device Manager > Imaging devices.

Maintaining

  • How do I maintain my scanner?

    • Follow the procedures and recommendations in Section 7 of the User’s Guide to keep your scanner in good operating condition. The maintenance section provides

      •  Information about cleaning supplies and tools

      •  Cleaning procedures

      •  Information about consumables, including replacement procedures

      Use the chart below as a guide to how frequently you should clean your scanner.

      Procedure Start of day Middle of shift Start of new shift
      Vacuum output tray and input areas (input elevator and transport) X    
      Clean all rollers X   X
      Vacuum transport area X X X
      Clean imaging guides X X X
      Run transport cleaning sheet X   X

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