S2000f/S3000 Series Scanner Troubleshooting Guide

Scanner error indicators

A blinking power button indicates a scanner error or alert condition, which will be displayed on the scanner screen. A yellow alert needs your attention, e.g. if the scanner cover is open. A red alert is a critical error. If you can not correct the problem by following the guidance on the scanner screen, you may need to power-cycle the scanner. If the problem persists, call Technical Support.

NOTE: A slowly blinking power button with a blank scanner screen indicates the scanner is in low power mode. An error situation has a faster blink of the power button.

Problem solving

If your scanner does not function as you expect, this section may help you resolve the situation.

Scanner exception handling

The following user correctable error conditions will be reported on the scanner screen and will remain until you correct them:

  • Paper jam — open the scanner cover and remove the jammed pages (see “Opening the scanner cover” on page 50).
  • Multifeed — open the scanner cover and removed the multifed pages. Choose one of the options presented on the scanner screen.
  • Cover opened — close the scanner cover.
  • Document protection warning — open the scanner cover and remove the page that caused the warning. If necessary to protect the page, use a document sleeve or scan on an attached flatbed. Otherwise replace the page in the input tray, adjust scanner settings as needed, and resume scanning.

Self help for problems

Use the chart below as a guide for possible solutions to problems you may encounter when using the Kodak S2085f/S3060/S3060f/S3100/S3100f/S3120 Scanner

Problem Possible Solution
Documents are jamming or multiple documents are feeding

Make sure that:

  • all documents meet specifications for size, weight, and type, etc. as outlined in Appendix A, Specifications.
  • all staples and paper clips have been removed from the documents
  • all rollers and tires are clean and the separation roller and feed module are properly installed. See the procedures in “5 Maintenance” on page 49.
To remove a document jam:
  • Remove any documents from the feeder area.
  • Open the scanner cover.
  • Locate the jammed document(s) and remove it
  • Close the scanner cover and resume scanning.

“Document Jam” is displayed on the scanner screen and paper is stopping in the transport, but is not jamming.

  • Verify that the Document Management: Maximum Length option on the Device-General tab (TWAIN Datasource) or the Longest Document option on the Scanner tab (ISIS Driver) is set to longer than the longest document being scanned. The default is 17 inches / 43.2 cm.
  • The driver settings (Resolution, Compression, Bit depth) may result in the image being larger than the scanner memory. Adjust settings as needed.

The scanner will not scan/feed documents

Make sure that:

  • the power cord is plugged in and the power is on
  • the power button has been pushed on and the green LED is lit.
  • the scanner cover is completely closed.
  • documents are making contact with the feed module and are covering the paper present sensor.
  • documents meet specifications for size, weight, and type, etc.
  • for thicker documents, turn the gap release dial vertically to open the space between the feed module and separation module.
  • for curled, wrinkled, perforated, or slippery documents, try engaging the feeder adjustment tab (for more information see “6 Feeder adjustment tab” on page 3).
  • you check the feed module and separation roller for signs of wear, and replace these parts if necessary

You can also power the scanner down and power it up again.

Image quality is poor or has decreased.

Make sure that the scanner and CIS Imagers are clean. Refer to “5 Maintenance” on page 49.

No images are being displayed

If you are scanning one-sided pages, be sure the side you want to scan is facing the right way — for front side scanning, face up; for back side scanning, face down.

11 inches / 27.94 cm or longer documents are not feeding or are jamming.

Make sure the input and output tray extenders are pulled out to provide support for long documents.

Scanner is running slow

  • Your PC may not meet the minimum requirements for the scanner.
  • Disable any anti-virus or security suite software. If the problem resolves, consult the anti-virus or security suite software documentation for how to use exceptions or exclusions and add the Kodak folders.
  • Some image processing functions will reduce scanner speed.
  • Resolution (dpi) setting may be set too high.
  • Your virus software may be scanning all TIFF or JPEG files.
  • Ensure you are scanning to a local drive.

Documents are skewed during scanning

Make sure that:

  • the input tray side guides are adjusted to fit the documents being fed.
  • documents are being fed perpendicular to the feed module.
  • all staples and paper clips have been removed from the documents.
  • the feed module, separation roller, and drive rollers are clean.
  • the scanner cover is firmly closed.

Scanner pauses excessively during scanning

Make sure that:

  • the host computer meets minimum requirements for scanning.
  • there is enough free space on the hard disk drive.
  • all other applications are closed.
  • you are using a USB 2.0 (or higher) connection.

You can also try changing the scanning options (compression, etc.) in your scanning application.

Roller marks or streaks appear on documents after scanning

Clean the feed module, transport rollers and separation roller and tires. Refer to “5 Maintenance” on page 49.

Vertical lines appear on the image

Documents are multifeeding

Make sure that:

  • the leading edges of all batched documents are centered in the feeder so that each document will come in contact with the feed rollers.
  • the feed module and separation roller are clean and not worn.
  • documents with an unusual texture or surface are fed manually.
  • the gap release is not in the vertical position.

“False paper jams or multifeeds are occurring

  • Make sure that the transport area is clean.
  • Decrease the sensitivity setting for the multifeed and Intelligent Document Protection in the scanning application.

NOTE: If condition continues, see “Perform a Multifeed Calibration” on page 65.

A misfeed occurs when you are scanning, and Interactive Multifeed Recovery is enabled in your scanner drive

Scanning will be paused and this screen will be displayed. To recover, follow these steps.

Multifeed Detected

  1. Look at the images on your PC. If the image is acceptable, touch the start/resume button to accept the image(s) and continue scanning.
  2. f the image is not acceptable:
    - Touch the stop button to reject the image and suspend scanning,

    -Touch the Refresh Button button to reject the image(s) and continue scanning

Scanner is not indicating multifeeds or indicates repeated false multifeeds

Perform a Multifeed Calibration. From the scanner display ready screen, press the Menu button button to display the Settings menu

  • Press the Diagnostics option

    Settings Menu

  • Press the Multifeed Calibration option

    Diagnostics Menu

  • The scanner will prompt you to place a sheet of paper in the input tray. Use an A4 size 75-80 g/m2 or Letter size 20 lb. bond paper in the portrait orientation.
  • Press the Play buttonPlay buttonto start the Multifeed Calibration

    Multifeed Calibration Menu

  • When a successful calibration has completed, the screen below will be displayed.

    UDDS calibration succeeded

  • If the Multifeed Calibration is not successful, contact service