Support Center

Welcome to the Support Center. We're here to help you.

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  • 1
    Find your product or application below to get drivers, user manuals and advice. Find your product
  • 2
    Browse our Frequently Asked Questions (FAQs) to find answers to users’ most common questions. Browse FAQs
  • 3
    If your question is still not addressed, get help from Kodak Alaris. Get help
  • 4
    If you need additional support or training, contact our Services team to learn how we can help you. About our services
  • 5
    If you need to place a service request for warranty or contract equipment. Service Request

Find your product

Select your scanner model or software application by typing the name in the field below.

FAQs

Do you want to get the most from our products? Read the frequently asked questions.

Ask a Question

To place a service call for warranty or contract equipment, please click here.

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Service Request

To place a Service Call for your equipment covered by warranty or a current service contract complete the form below and we will contact you.

We were not able to locate this serial number, or it is not covered by warranty or service contract coverage at this time.


Check the following items and submit another service request. For a successful service call submission using the online form, your input must match the data in our system.


  • Verify that you have an active warranty or service contract for your equipment.
  • Use the correct format for the serial number or K-number of your equipment.
    • Do not use hyphens or spaces.
    • To enter the K-number from the K-number label, use only the digits: example 1234567. (The K-number label on your equipment will include a K and hyphen, e.g., K123-4567.)
  • Use the correct format for your Postal or Zip Code.
    • Use uppercase letters and spaces (e.g., J8Y 3P2) as needed.
       


Your request for service has been received and is being processed. The Case Number will be sent to your email. Thank you for choosing Kodak Alaris for your service needs.

We're sorry, but something went wrong. Please try again later.

Enter a Serial Number and/or K-Number, Country and Postal Code.

Enter your name, email, phone and a problem description to create a support case. This information is provided for the sole purpose of delivering service against this request and is stored in line with Kodak Alaris' privacy policy.

 

ABOUT ALARIS, A KODAK ALARIS BUSINESS

Alaris is a leading provider of information capture solutions that simplify business processes. We exist to help the world make sense of information with smart, connected solutions powered by decades of image science innovation. Our award-winning range of scanners, software and services are available worldwide, and through our network of channel partners.

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© 2019 Kodak Alaris Inc. TM/MC/MR: Alaris, ScanMate. All trademarks and trade names used are property of their respective holders. The Kodak trademark and trade dress are used under license from Eastman Kodak Company.