Below are the frequently asked question for product i3400 Scanner.
Select another product by typing the name in the field below.
For information on how to contact Alaris support, please visit Alaris Services and Support.
For available options, please refer to Smart Touch Technology.
For information about using Scanner Validation Tool, please click here
Warranty Information is provided in Appendix B of the User's Guide.
Reseat the feed module. Sometimes a loose feed module causes this error. See User’s guide: “Replacing the feed module or feed module tires”
This error is usually caused by a corrupt or missing wia.dll file. Anti-virus software or an IT policy setting is likely removing the file after it is installed.
Copy the WIA.dll file to:
For i2900: C:\Windows\System32\Kodak\kds_i2900\
For i3000: C:\Windows\System32\Kodak\kds_i3000\
Call the regional Kodakalaris help desk if the issue persists.
Ensure the Gap release is closed for normal type documents. The gap release is located at the lower left side of the scanner and should be in the horizontal position for normal documents. For thicker documents, the gap release should be in the vertical position and the rear exit should be used. Please see the video on the web page.
Following is a listing of the error codes that may be displayed in the Function window. When an error occurs, the red indicator will blink and a number is displayed in the Function window.
For more information please refer to the Section 6, User Guide
Verify that the USB cable is seated into a USB port on the computer and on the scanner.
Please clean the scanner. See the procedures in Section 5, Maintenance of the User Guide.
In the US, call 1-800-431-7278 and order part #5K3045.
In other countries, please call your regional contact for consumables.
After installing PRESTO! BIZCARD software onto a system running WINDOWS 8, the following message appears either during the installation or when the software is first launched after installation completes:
".NET Framework version 2.0 or above was not detected. Some of the sync functions might not work properly."