i3500 Scanner FAQs

For detailed instructions on how to install a scanner, please refer to Section 2 of the User's Guide .

For information on how to contact Alaris support, please visit Alaris Services and Support.

Warranty Information is provided in Appendix B of the User's Guide.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

Following is a listing of the error codes that may be displayed in the Function window. When an error occurs, the red indicator will blink and a number is displayed in the Function window.

For more information please refer to the Section 6, User Guide

Verify that the USB cable is seated into a USB port on the computer and on the scanner.

Please clean the scanner. See the procedures in Section 5, Maintenance of the User Guide.

In the US, call 1-800-431-7278 and order part #5K3045.

In other countries, please call your regional contact for consumables.

For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners