Below are frequently asked questions for all our products.
For more specific questions, select your product by typing the name in the field below.
Below are the frequently asked questions for the SCANMATE i1150WN Scanner.
Select another product by typing the name in the field below.
Yes, they are compatible and provided a USB cable in the box.
Refer to the User's Guide for Smart Touch for information about using this software.
Yes; however, when you use “https,” you will receive a warning that your connection is not private, or that the certificate provided by the website was not issued by a trusted certificate authority. (This error can occur because Alaris cannot provide certificates for individual, isolated ad hoc connections for each scanner.)
We recommend that you accept the warning to continue to the website. Data encryption will be provided on your local network.
In this scenario, when you start to configure your scanner and reach to the point when you select “Use Scanner” and the next page that is displayed is as follows:
Select “Use Previously Configured Network”
The next page will ask for an IP address; Press ‘i’ button on the scanner and note the Wireless / Wired IP address. And write down this IP address in the Text box in the installation tool. And click Next.
This will direct you to the Scanner’s webpage. You can make this IP address static by clicking on the “Use the following IP address” radio button.
Fill in the information and save the settings and this will make you scanner’s IP address static.
Go back to the installation tool and finish the configuration.
→A PC is not required to setup or use the scanner. (Hit the ‘i’ button)
→An EasySetup page can be used to setup the scanner
→You can configure your i11xxWN scanner from a mobile device browser
Yes. See the “Getting your documents ready to scan” sections of the User’s Guide.
You may be able to obtain these settings by following these steps:
For information on how to contact Alaris support, please visit Alaris Services and Support.
Wait for current scanning job to finish, or cancel the current user’s session by pressing the X button on the scanner
Refer to the User Guide icon section..
Two ways to factory reset
1. Using the reset button on the back of the scanner
Turn off the scanner by pressing the power button. Press and hold the reset button at the back of the scanner and press the power button. Continue holding the reset button until the scanner completely powers on and the Operator Control Panel (OCP) displays “Configuration Reset to default.” This will reset all the settings to the factory default
2. Using EasySetup page
→ Create an EasySetup sheet with the factory default setting and it can be used whenever you want the scanner to reset with factory defaults.
→ To use the EasySetup sheet just press and hold the ‘i’ button on the scanner until the OCP displays “Scanner in use by EasySetup.” Place the EasySetup sheet in the input tray and press the scan button. Once the scanning is done, the OCP will display “EasySetup Successful”
OCP → Operator Control Panel|
If you are using Smart Touch it will allow you to select many destinations and file types for the storage of your scanned documents.
If you are using a third party application which supports TWAIN and ISIS drivers, then you will be able to save into different file formats.
Power On the scanner. Press the ‘i’ button to note the scanner’s Wireless directly (ad hoc) SSID. Download the mobile app of the scanner for Apple iOS and Android devices. Connect your mobile app to the scanner’s SSID network and scan. If any encryption is enabled on the ad hoc network, then the Security Key will be required to connect the mobile device to scanner. No other steps required other than to load the app.
EasySetup is a process that generates a secure barcode of the network and device settings that can be configured on the scanner. This secure barcode sheet when scanned on a scanner will automatically set the scanner to the same settings. Refer to the User’s Guide for more information. This can be created from: www.kodakalaris.com/go/EasySetup.
Android /iOS: Inside ScanMate+ application → ‘Documents’ section
Documents are shared in PDF format for compatibility with many applications.
The range of the scanner’s Wireless Network Card can vary based on the work environment and obstructions. Even the use of a microwave can cause a momentary drop of signal quality. 75ft./25m is the maximum range of the scanner’s inbuilt Wireless Network Card.
When the user presses ‘i’ button on the scanner’s OCP it displays information like:
It is also used when you want to scan an EasySetup page.
This is a Kodak Alaris application to test connectivity and gather diagnostic information.
EasySetup pages can be stored at any location as per user’s choice. The path that opens up will be your browser’s default Downloads folder.
Go to Start → All Programs → Kodak → Document Imaging → i11xxWN → Setup and Connect Scanner.
Run the Setup and Connect Scanner and follow the steps as per the wizard.
You can change the connection modes like Wired Ethernet, Wireless network and Wireless directly (ad hoc) from the scanner’s webpage (IP address to which the scanner is configured).
Press the ‘i’ button on the scanner and press the down arrow until you see the Firmware version installed on the scanner.
Login into the scanner’s webpage and click on the ‘Status’ tab. It will display all the settings that are currently selected for the scanner including firmware version.
For the software version open Control Panel → Program and Features. KODAK i11xxWN Scanners
4.2 (Jelly Bean)|
Wireless Directly (ad hoc)|
WPA Personal [TKIP]|
WEP (Not Secure)|
WPA2 Personal [AES]|
The recommended protocol for use of our scanner is WPA/WPA2 Personal. Our scanner will first attempt WPA2 Personal [AES], then fall back to WPA Personal [TKIP]. AES is an encryption algorithm, and TKIP is an integrity check.
If the scanner was configured with an IP address that is DHCP. There is a possibility of the DHCP address getting changed over time. To avoid this scenario, you can make the IP address static or create a DHCP reservation.
When Hosts initialize which have installed TWAIN drivers configured to use a i1100WN scanner the scanner will be locked a number of times as the Host boots and that application gathers data. This will take a few lock sessions per host. So if a number of Hosts sharing a scanner are rebooted etc. this behavior can be observed on the scanners OCP and that is normal.
Some web browsers may not display the EasySetup document, but would enable you to save the PDF to your system. Check and see if pop up blockers are enabled (turned on) in the settings for your browser. If they are enabled (ON) then disable them (turn OFF).
If an exclamation mark is displayed over the Wireless icon, wait at least 1-2 minutes.
The scanner will automatically wake up if you initiate a scan from PC or Mobile device.
To wake up the scanner from sleep mode press any button on the scanner’s front panel or insert a paper in the input tray.
The DNS does not resolve the name across subnets. You can use a DHCP reservation to avoid this issue.
Wait – few minutes based on the environment wait time can be extended.
Recheck PC network selection. This can change based on PC network priority settings.
The settings entered for the wireless network may be invalid, the wireless directly (ad hoc) (router) settings may have changed or the scanner is no longer in range of the access point (router). First move the scanner closer to the wireless directly (ad hoc) (router) to see if a connection is established. If this is unsuccessful reset the scanner to defaults (for more information refer to, “how do I reset to factory defaults?” FAQ) then refer to the Setting Up and Connecting Your Scanner section of the User’s Guide.
Wireless connectivity is for multiple users and USB is for a single dedicated user. When the scanner is connected via USB it turns off the discovery of wireless network and disables the wired network, but it can still function in Wireless directly (ad hoc) mode. Mobile devices will still work wirelessly as long as the wireless switch is ‘On’.
Disconnecting the USB cable or powering down your PC will re-enable the wired network or discovery on your wireless network connection.
Remove Staple pins, clips or any other accessories that can be used to attach papers.
For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners
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