i3300 Scanner FAQs

Below are the frequently asked questions for the i3300 Scanner.
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  • What do I do if I see an E-41 error message on a KODAK i2900 or i3000 Series Scanner?
    • Reseat the feed module. Sometimes a loose feed module causes this error. See User’s guide: “Replacing the feed module or feed module tires”

      i2900 i3000 alaris faq

  • What should I do if I get an E73 error displayed on the OCP?
    • This error is usually caused by a corrupt or missing wia.dll file. Anti-virus software or an IT policy setting is likely removing the file after it is installed.

      Copy the WIA.dll file  to:
      For i2900: C:\Windows\System32\Kodak\kds_i2900\
      For i3000: C:\Windows\System32\Kodak\kds_i3000\

      Call the regional Kodakalaris help desk if the issue persists.

  • What can I do if I am experiencing feeding issues?
    • Ensure the Gap release is closed for normal type documents. The gap release is located at the lower left side of the scanner and should be in the horizontal position for normal documents. For thicker documents, the gap release should be in the vertical position and the rear exit should be used. Please see the video on the web page.

      alaris i2900 i3000 feeding issues

  • What do I do if my scanner is running slowly?
      • Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
      • Some image processing functions can reduce scanner speed.
      • Your resolution (dpi) for image output may be too high.
      • Your compression setting may be too low.
      • Your anti-virus software may be scanning all TIFF or JPEG files.
      • Check that you are scanning to a local drive.
  • What do the error codes mean and how do I resolve them?
    • Following is a listing of the error codes that may be displayed in the Function window. When an error occurs, the red indicator will blink and a number is displayed in the Function window.

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      For more information please refer to the Section 6, User Guide

  • What should I do if my computer does not recognize my scanner?
    • Verify that the USB cable is seated into a USB port on the computer and on the scanner.

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