i2620 Scanner FAQs

Refer to the User's Guide for Smart Touch for information about using this software.

For information on how to contact Kodak Alaris support, please visit Kodak Alaris Services and Support.

1. Open ControlPanel > Add and Remove Programs (XP) or, Programs and Features (Vista &7).
2. Scroll down to KODAK [Scanner Model] Scanner
3. Vista and 7 – The version is in the far right column. Note the version.
4. XP - Click the ‘Click here for support information’ link. Note the version.

For information about using Scan Validation Tool, please click here

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

Following is a listing of the error codes that may be displayed in the Function window. When an error occurs, the red indicator will blink and a number is displayed in the Function window.

For more information please refer to the Section 5 in the User Guide

Verify that the USB cable is seated into a USB port on the computer and on the scanner.

Please clean the scanner. See the procedures in Section 4, Maintenance of the User Guide

1. Go to the Drivers and Downloads page located here to find the latest drivers.
2. For detailed instructions on how to install a scanner, please refer to Section 2 of the User's Guide.

For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners

Problem

After installing PRESTO! BIZCARD software onto a system running WINDOWS 8, the following message appears either during the installation or when the software is first launched after installation completes:

".NET Framework version 2.0 or above was not detected. Some of the sync functions might not work properly."

Resolution

1. Select Control Panel > Programs and Features
2. Turn on WINDOWS Feature: .NET Framework 3.5
   
3. Install the PRESTO! BIZCARD software again.