Yes. Click on the CONTACT US link on the top of the page for information on how to contact your Alaris Technical Support Team. When you call, please have available your scanner serial number and let our team know that you have a q uestion about Smart Touch. With an active warranty or scanner maintenance agreement, Alaris will provide Smart Touch support to help you get the most out of your Kodak scanner. Don't have an active scanner maintenance agreement? No problem, our Technical Support Team will put you in touch with our local Sales team who can provide a number of options to you.
Note: The scanner must show as "Connected" and the Smart Touch scanning shortcuts must work from the tray icon for the following to work:
Browse to: C:\Program Files\Kodak\Document Imaging\kds_[Scanner Model]\Smart Touch\KSS Tool Vx.x
Run (As Administrator): KSSButtonMappingTool.exe
Run the scanner with the Scan Validation Tool: Start > All Programs > Kodak > Document Imaging > Scan Validation Tool
Note: For some models (i920, i940) the Scan Validation Tool does not have a start menu shortcut. Browse to C:\Program Files\Kodak\Document Imaging. Run ScanValidation.exe.
Insert a page into the scanner. Click the Scan All button. If the driver is working and the scanner connected, the scan will work. If scanning does not work with the Scan Validation Tool, or there is an error, the problem is not the Smart Touch Application. See the scanner User Guide for troubleshooting steps.
Smart Touch is an application that allows you to quickly and easily perform common scanning tasks. Nine different functions can be assigned and performed. Predefined tasks are assigned to the functions so you can immediately use the functions after installation. However, you can customize any of these functions to fit your particular scanning task.
Click the Smart Touch tray icon, Click Help. The Smart Touch Users Guide will appear. The Smart Touch Users Guide is an excellent source for information on Smart Touch functions and configuration. The User Guide is also available on the Smart Touch support page.
ABOUT THE ALARIS DIVISION OF KODAK ALARIS
Kodak Alaris is a leading provider of information capture solutions that simplify business processes. We exist to help the world make sense of information with smart, connected solutions powered by decades of image science innovation. Our award-winning range of scanners, software and services are available worldwide, and through our network of channel partners.