i3500 Scanner FAQs

For information on how to contact Kodak Alaris support, please visit Kodak Alaris Services and Support.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

Following is a listing of the error codes that may be displayed in the Function window. When an error occurs, the red indicator will blink and a number is displayed in the Function window.

For more information please refer to the Section 6 in the User Guide

Verify that the USB cable is seated into a USB port on the computer and on the scanner.

Please clean the scanner. See the procedures in Section 5, Maintenance of the User Guide.

In the US, call 1-800-431-7278 and order part #5K3045.

In other countries, please call your regional contact for consumables.

For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners

Problem

After installing PRESTO! BIZCARD software onto a system running WINDOWS 8, the following message appears either during the installation or when the software is first launched after installation completes:

".NET Framework version 2.0 or above was not detected. Some of the sync functions might not work properly."

Resolution

1. Select Control Panel > Programs and Features
2. Turn on WINDOWS Feature: .NET Framework 3.5
   
3. Install the PRESTO! BIZCARD software again.