i5850 Scanner FAQs

Kodak Alaris field engineers install Kodak i5650S, i5850, and i5850S Scanners. Contact your local service representative for installation service.

For warranty information, contact your local sales or service representative.

Go to support.alarisworld.com/#ServiceRequest, and complete and submit the Service Request form to obtain service for your scanner.

or Call 1-800-356-3253, option 1

Call 1-800-356-3253, option 2, to contact Kodak Alaris for Professional Services, including Operator Training, relocation, and installation for your scanner.

For information about using the Scan Validation Tool, click here.

Refer to the User's Guide for Smart Touch for information about using this software.

For information about the Indicator Lights on the scanner, see Section 2 of the User’s Guide (see Installation – Power Modes).

Definitions of icons and symbols on the OCP are provided in Section 3 of the User’s Guide (see Scanning – Ready Screen).

Possible solutions to common issues are provided in Section 8 of the User’s Guide.

Verify that the USB cable is securely seated in a USB port on the computer and scanner. (You can also try using a different USB cable.)

Verify that your scanner model (e.g., Kodak i5x50 Scanner) displays in your computer’s Device Manager > Imaging devices.

Follow the procedures and recommendations in Section 7 of the User’s Guide to keep your scanner in good operating condition. The maintenance section provides

•  Information about cleaning supplies and tools

•  Cleaning procedures

•  Information about consumables, including replacement procedures

Use the chart below as a guide to how frequently you should clean your scanner.

For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners