S3100 Scanner FAQs
Below are frequently asked questions for all our products.
For more specific questions, select your product by typing the name in the field below.
Below are the frequently asked questions for the S3100 Scanner.
Select another product by typing the name in the field below.
Service and Support
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What additional security features are in place?
One security feature of the S2085f/S3000 Series Scanners is the symmetric encryption of the data encoded in the barcode of the EasySetup sheets. We have taken steps to ensure that the setup data that is encoded in this barcode cannot be extracted.
The S2085f/S3000 Scanners include a “Single User Mode” that will allow only one host PC to access a scanner over a network connection. If the scanner is set up for Single User Mode, the first PC to connect with the S2000w scanner over a network becomes the single “network owner” of the scanner. From that point on, network ownership of the scanner cannot be cleared or charged without resetting the scanner to factory defaults which requires physical access to the scanner.
Installing
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¿Tiene problemas con la instalación?
Consulte los pasos de instalación del Capítulo 2 de la Guía del usuario para completar la instalación
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What flatbed accessory scanners can I use with this scanner?
- The Kodak S2085f and S3000 scanners support the A3 Flatbed Accessory Scanner.
Using
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From an operator and information technology administration standpoint, how are the Kodak S2085 and S3000 series scanners different from the i2800 and i3000 scanners from Kodak?
- The Kodak S2085 and S3000 series of departmental scanners bring many new innovations that enhance and improve the scanning experience. In addition to faster document scanning speeds when compared to the previous generation, the new scanners utilize onboard image processing which removes the task of image processing from the host machine. This speed up operations and can improve the workflow of the scanner operator. Additionally, the S2085 and S3000 series of scanners are equipped with network-based scanning which allows the scanner to be connected to the network instead of via a traditional USB cable.
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What is secure boot and how does it impact security?
- Secure boot is a new feature with the Kodak S2085 and S3000 series of scanners. It enhances your organization’s security by ensuring that the operating system of the scanner is a legitimate, authorized installation and that the operating system has not been tampered with.
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¿Cómo puedo solicitar los servicios profesionales?
Para obtener información sobre cómo contactar con el servicio de soporte de Kodak Alaris, haga clic aquí.
Troubleshooting
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¿Tiene dificultades con su escáner S2000f_S3000?
Consulte nuestra Guía de solución de problemas del escáner S2085f / S3000 para obtener ayuda.
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When the scanner is connected to the network via Ethernet and when I try to scan via the network, my scanning client reports an error stating “The scanner is already in use by another person or application"
This error occurs when attempting to scan over the network with the scanner in Single User Mode. The scanner must be in multi-user mode to allow for successful network-based scans.
To enable multi user scan mode - on the operator control panel:
1. Select the three lines in the green circle at the top right.
2. Select “sharing mode”
3. Select “Multiple User Mode”
4. Restart the scanner and the scanning application.
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The scanner won’t connect over USB
- Try updating your USB bus’ chipset driver, using a USB 2.0 only port, or using a USB 2.0 cable.
Maintaining
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¿Qué suministros y consumibles hay para los escáneres Kodak Alaris?
- Consulte la Guía de suministros y consumibles para ver una lista completa de todos los suministros y consumibles para todos los escáneres Kodak Alaris.
ACERCA DE ALARIS, UNA DIVISIÓN COMERCIAL DE KODAK ALARIS
Kodak Alaris es una empresa líder proveedora de soluciones de captura de información que simplifican los procesos empresariales. Nuestro propósito es ayudar al mundo a dar sentido a la información mediante soluciones inteligentes conectadas que se basan en décadas de innovación en la ciencia del procesamiento de imágenes. Nuestra oferta de escáneres, software y servicios de reconocido prestigio está disponible a nivel mundial y a través de nuestra red de socios de canal.
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