Below are the frequently asked question for product Asset Management Software.
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This error occurs when attempting to scan over the network with the scanner in Single User Mode. The scanner must be in multi-user mode to allow for successful network-based scans.
To enable multi user scan mode - on the operator control panel:
1. Select the three lines in the green circle at the top right.
2. Select “sharing mode”
3. Select “Multiple User Mode”
4. Restart the scanner and the scanning application.