SCANMATE i940 Scanner FAQs

Refer to the User's Guide for Smart Touch for information about using this software.

For information on how to contact Kodak Alaris support, please visit Kodak Alaris Services and Support.

1. Open ControlPanel > Add and Remove Programs (XP) or, Programs and Features (Vista &7).
2. Scroll down to Kodak [Scanner Model] Scanner
3. Vista and 7 – The version is in the far right column. Note the version.
4. XP - Click the ‘Click here for support information’ link. Note the version.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

Verify that the USB cable is seated into a USB port on the computer and on the scanner.

Check the connections:

1. Connect the power cord and verify that it is completely seated into the power connector on the back of the scanner.
2. Connect the power cord plug into a working power outlet.
   
   NOTE: If a wall switch or power strip are used, verify that they are turned on.
   
   
   
3. Open the top cover.
   
   

Is the green greater-than LED > glowing continuously?

If No

Verify that the power outlet is working properly.

1. Remove the scanner power cord from the power outlet.
2. Plug another device into the power outlet.

Clean Scanner using procedure documented below:

CAUTION:

• Do not use air, liquid or gas spray cleaners or other household cleaners.
• Do not use cleaners on hot surfaces.
• Allow surfaces to cool to ambient temperature before use.
• Use adequate ventilation. Do not use cleaners in confined areas.

1. Disconnect the power cord from the scanner before cleaning any of the internal parts.
2. Open the top cover.
3. Open the scanner cover.
   
   
   
4. Wipe the three feed rollers - A from side to side with a roller cleaning pad. Rotate the rollers to clean the entire surface.
   
5. Wipe the separation rollers - B from side to side with a roller cleaning pad. Rotate the rollers to clean the entire surface.
6. Wipe the feed module tires - C from side to side with a roller cleaning pad. Rotate the rollers to clean the entire surface.
   
   NOTE: For more information about cleaning your scanner, see the user guide that came with your product.
7. Connect the power cord to the scanner.
8. Close the scanner cover.
9. Scan your document(s).

Removing the separation roller:

Restart the scanner:

1. Close the top cover.
2. Open the top cover.
   
3. Restart the scanning application and resume scanning.

Close the scanner cover.

1. Open the scanner cover.
   
2. Remove the multifed documents.
3. Change the driver window to the type of paper you are using.
4. Check that the following are clean and not worn:
   • Separation rollers - A
   • Feed rollers - B
     
5. Close the scanner cover.
   
   IMPORTANT: Verify that the documents you are scanning meet the following specifications:
   • Acceptable Paper Weight: 4.9 to 14.5 g/m2 (10.7 to 32 lbs.)
   • Maximum document size: 21.6 x 165.1 cm (8.5 x 65 in.)
   • Minimum document size: 8.0 x 5.2 cm (3.15 x 2.05 in.)
   • Maximum number of documents in the input tray is 20
     
     
6. Align and load the documents again. Do not load more then 20 documents in the input tray.
7. Move the guides until they just touch the edge of the document.
   
8. Restart the scanning application and resume scanning.

IMPORTANT: The U9 error occurs when there is a paper jam in the scanner. This error can also occur when something unexpected happens like the loss of power during scanning. With some older computer operating systems when you use the scanner without the power supply, a power starvation situation can occur.

Did a blank sheet exit the scanner while you were scanning?

----------------------------------------------------IF YES--------------------------------------------------

1. Open the scanner cover.
2. Remove the documents that are being scanned.
3. Close the scanner cover.
   
4. Check the USB connections between the scanner and your computer. If you are only using one USB cable (B), connect the other USB cable (A) between your scanner and computer.
   
5. Align the documents and load them into the input again.
6. Move the guides until they just touch the edge of the document.
   
7. Restart the scanning application and try to scan again.

----------------------------------------------------IF NO ---------------------------------------------------

1. Go to the Drivers and Downloads page located here to find the latest drivers.
2. For detailed instructions on how to install a scanner, please refer to Section 2 of the User's Guide.

For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners

IMPORTANT: If a sheet is not fed evenly from the input tray, the scan may skew and the corners of the image may get clipped off during the scanning process.

Do the following for best results when loading documents into the scanner:

1. Verify that all inks and correction fluids are dry.
2. Remove any staples or paper clips.
3. Align the leading edges of the sheets.
4. Load the sheets so they are centered in the input tray with the side to be scanned facing away from you.
5. Move the side guides until they just touch the edges of the sheets.
   
6. Scan your document(s).

Problem

After installing PRESTO! BIZCARD software onto a system running WINDOWS 8, the following message appears either during the installation or when the software is first launched after installation completes:

".NET Framework version 2.0 or above was not detected. Some of the sync functions might not work properly."

Resolution

1. Select Control Panel > Programs and Features
2. Turn on WINDOWS Feature: .NET Framework 3.5
   
3. Install the PRESTO! BIZCARD software again.