Capture Pro Software FAQs

Below are the frequently asked question for product Capture Pro Software.
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Service and Support

  • How do I move the Capture Pro license to a new PC when the old PC is still functional?
    • Follow the steps below:

      1. Launch Capture Pro on the old PC, then click Help-> About KODAK Capture Pro. If it is Version 5.0 or later, or if the version number ends in 7 (Version 4.0.7, 4.1.7 or 4.5.7) make a note of the serial number, exit Capture Pro and uninstall the software via Control Panel. This will release the license for use on the new PC (internet connection required). 
        If it is not one of the above versions, exit Capture Pro and proceed with step 2.


      2. Download the latest License Manager tool to the old PC from: http://www.kodakalaris.com/go/captureprodownload.

      3. Install the License Manager on the old PC, then launch it from:
        Start Menu > All Program > Kodak Alaris > KODAK License Manager Tool

      4. Change the version number to the version number from step 1 (2 digits only, as shown).


      5. Select the Release License tab, then click Release License. After a short time, you should get a message that the license was released. You can now install the software on another PC.

         

       

  • How do I move the Capture Pro license to a new PC when the old PC is no longer available or has crashed?
    • Follow the steps below:

      1. Download the latest License Manager tool to the new PC from: http://www.kodakalaris.com/go/captureprodownload.

      2. Install the License Manager on the old PC, then launch it from:
        Start Menu > All Program > Kodak Alaris > KODAK License Manager Tool

      3. If you know the version number you were previously running,, enter it in the field (2 digits only, as shown).



      4. Select the Replace License tab, then click Replace Lost License. After a short time, you should get a message that the license was retrieved and installed successfully. You can now install the software on the new PC.

         

       

  • How do I move the Capture Pro license to a new PC when the old PC is using a hardware key (dongle)?
    • No special procedure needed -- move the hardware key to the new PC and install the software.