i2900 Scanner FAQs

For detailed instructions on how to install a scanner, please refer to Section 2 of the User's Guide.

Refer to the User's Guide for Smart Touch for information about using this software.

For information on how to contact Kodak Alaris support, please visit Kodak Alaris Services and Support.

1. Open ControlPanel > Add and Remove Programs (XP) or, Programs and Features (Vista &7).
2. Scroll down to KODAK [Scanner Model] Scanner
3. Vista and 7 – The version is in the far right column. Note the version.
4. XP - Click the ‘Click here for support information’ link. Note the version.

For information about using Scan Validation Tool, please click here

Reseat the feed module. Sometimes a loose feed module causes this error. See User’s guide: “Replacing the feed module or feed module tires”

This error is usually caused by a corrupt or missing wia.dll file. Anti-virus software or an IT policy setting is likely removing the file after it is installed.

Copy the WIA.dll file to:
For i2900: C:\Windows\System32\Kodak\kds_i2900\
For i3000: C:\Windows\System32\Kodak\kds_i3000\

Call the regional Kodakalaris help desk if the issue persists.

Ensure the Gap release is closed for normal type documents. The gap release is located at the lower left side of the scanner and should be in the horizontal position for normal documents. For thicker documents, the gap release should be in the vertical position and the rear exit should be used. Please see the video on the web page.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

Following is a listing of the error codes that may be displayed in the Function window. When an error occurs, the red indicator will blink and a number is displayed in the Function window.

For more information please refer to the Section 6 in the User Guide

Verify that the USB cable is seated into a USB port on the computer and on the scanner.

Please clean the scanner. See the procedures in Section 5, Maintenance of the User Guide.

To determine the consumables that are needed please reference the consumable catalog at this link.

In the US, call 1-800-431-7278 and order part #5K3045.

In other countries, please call your regional contact for consumables.

For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners

Problem

After installing PRESTO! BIZCARD software onto a system running WINDOWS 8, the following message appears either during the installation or when the software is first launched after installation completes:

".NET Framework version 2.0 or above was not detected. Some of the sync functions might not work properly."

Resolution

1. Select Control Panel > Programs and Features
2. Turn on WINDOWS Feature: .NET Framework 3.5
   
3. Install the PRESTO! BIZCARD software again.