Below are frequently asked questions for all our products.
For more specific questions, select your product by typing the name in the field below.
Below are the frequently asked questions for the SCANMATE i940 Scanner.
Select another product by typing the name in the field below.
For detailed instructions on how to install a scanner, please refer to Section 2 of the User's Guide .
Reportez-vous au Guide de l'utilisateur de Smart Touch pour plus d'informations sur l'utilisation de ce logiciel.
For information on how to contact Alaris support, please visit Alaris Services and Support.
Verify that the USB cable is seated into a USB port on the computer and on the scanner.
Check the connections:
Is the green greater-than LED > glowing continuously?
If No
Verify that the power outlet is working properly.
Clean Scanner using procedure documented below:
CAUTION:
Removing the feed module:
Installing the feed module:
Removing the separation roller:
Installing the separation roller:
Restart the scanner:
Close the scanner cover.
IMPORTANT: The U9 error occurs when there is a paper jam in the scanner. This error can also occur when something unexpected happens like the loss of power during scanning. With some older computer operating systems when you use the scanner without the power supply, a power starvation situation can occur.
Did a blank sheet exit the scanner while you were scanning?
----------------------------------------------------IF YES--------------------------------------------------
----------------------------------------------------IF NO ---------------------------------------------------
For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners
IMPORTANT: If a sheet is not fed evenly from the input tray, the scan may skew and the corners of the image may get clipped off during the scanning process.
Do the following for best results when loading documents into the scanner:
After installing PRESTO! BIZCARD software onto a system running WINDOWS 8, the following message appears either during the installation or when the software is first launched after installation completes:
".NET Framework version 2.0 or above was not detected. Some of the sync functions might not work properly."
Kodak Alaris est l'un des principaux fournisseurs de solutions de capture d'informations et de traitement intelligent des documents qui simplifient les processus métiers. Notre mission est de donner un sens à l'information grâce à des solutions intelligentes et connectées qui s'appuient sur des décennies d'innovation dans le domaine de l'image. Nos logiciels, scanners et services professionnels primés sont disponibles dans le monde entier et par l'intermédiaire de notre réseau de partenaires.
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