i3300 Scanner FAQs
Below are the frequently asked questions for the i3300 Scanner.
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L'utilisation
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How can I obtain professional services and support for the scanner?
For information on how to contact Alaris support, please visit Alaris Services and Support.
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Where can I find the warranty information?
Warranty Information is provided in Appendix B of the User's Guide.
Troubleshooting
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What do I do if my scanner is running slowly?
- Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
- Some image processing functions can reduce scanner speed.
- Your resolution (dpi) for image output may be too high.
- Your compression setting may be too low.
- Your anti-virus software may be scanning all TIFF or JPEG files.
- Check that you are scanning to a local drive.
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What do the error codes mean and how do I resolve them?
Following is a listing of the error codes that may be displayed in the Function window. When an error occurs, the red indicator will blink and a number is displayed in the Function window.
For more information please refer to the Section 6, User Guide
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What should I do if my computer does not recognize my scanner?
Verify that the USB cable is seated into a USB port on the computer and on the scanner.
Maintaining
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How can I improve image quality?
Please clean the scanner. See the procedures in Section 5, Maintenance of the User Guide.
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How do I get the front transport roller, now that it is not included in the consumable kit?
In the US, call 1-800-431-7278 and order part #5K3045.
In other countries, please call your regional contact for consumables.
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What supplies and consumables are available for KODAK Scanners?
For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners
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What should I do if I see a framework error? ".NET Framework version 2.0 or above was not detected. Some of the sync functions might not work properly."
Problem
After installing PRESTO! BIZCARD software onto a system running WINDOWS 8, the following message appears either during the installation or when the software is first launched after installation completes:
".NET Framework version 2.0 or above was not detected. Some of the sync functions might not work properly."
Resolution
- Select Control Panel > Programs and Features
- Turn on WINDOWS Feature: .NET Framework
3.5
- Install the PRESTO! BIZCARD software again.
