Scanner i4850 FAQs

For detailed instructions on how to install a scanner, please refer to Section 2 of the User's Guide .

Reportez-vous au Guide de l'utilisateur de Smart Touch pour plus d'informations sur l'utilisation de ce logiciel.

For information on how to contact Alaris support, please visit Alaris Services and Support.

For information about using Scan Validation Tool, please click here

Make sure that:

• The power cord is plugged in and the power is on.
• The power button has been pushed on and the green LED is lit.
• The scanner cover is completely closed.
• Documents are making contact with the feed module and are covering the paper present sensor.
• The last document in the stack does not have black in the area covering the paper present sensor in the input elevator.
• Documents meet specifications for size, weight, and type, etc.
• For thicker documents, toggle the gap release toggle switch during feeding.
• You check the feed module and separation roller for signs of wear, and replace these parts if necessary.
• You can also power the scanner down and power it up again.

Warranty Information is provided in Appendix B of the User's Guide.

Steady green — the scanner is scanning. Fast flashing green: waiting for operator action. 

Slow flashing green — the scanner is in power saver mode. Steady red: indicates a scanner error, such as the scanner cover is open. 

Steady red then flashing green — scanner is powering up. 

After you power up the scanner, the red and green indicator lights flash. After approximately 12 seconds, both lights go out. When the green indicator light comes back on and the function window displays “1”, the scanner is ready to begin scanning. However, the host computer may require several seconds to detect the scanner. 

Falling bar — when the scanner is waiting for an operator action, a blue bar will step down in succession from top to bottom in the function window. 

Vérifiez que :

• Les guides latéraux de l'élévateur d'entrée sont ajustés pour s'adapter aux documents alimentés.
• La libération de l'écart est correctement réglée.
• Les documents sont alimentés perpendiculairement au module d'alimentation.
• Toutes les agrafes et tous les trombones ont été retirés des documents.
• Le module d'alimentation, le rouleau de séparation et les rouleaux d'entraînement sont propres et non endommagés.
• Le transport du scanner est bien fermé.

Vérifiez que l'option Gestion des documents : longueur maximale de l'onglet Général du périphérique (source de données TWAIN) ou l'option Document le plus long de l'onglet Scanner (pilote ISIS) est définie sur plus long que le document le plus long en cours de numérisation. La valeur par défaut est 43,2 cm (17 pouces).

Assurez-vous que l'élévateur d'entrée et les rallonges du bac de sortie sont tirées pour fournir un support pour les documents longs ou utilisez les rallonges de document en option

• Nettoyez les guides de numérisation. Reportez-vous au Guide de l'utilisateur Chapitre 5, Maintenance.
• Activez l'option Streak Filter ou augmentez l'agressivité dans les paramètres du pilote.

• Votre PC ne répond peut-être pas à la configuration minimale requise pour le scanner.
• Certaines fonctions de traitement d'image réduiront la vitesse du scanner, vérifiez les paramètres de votre pilote
• Une résolution supérieure à 300 ppp ralentit la vitesse de transport du scanner et le scanner sera plus lent
• Les logiciels antivirus et anti-malware analysent peut-être toutes les images en cours d'enregistrement
• La numérisation vers des lecteurs réseau peut réduire les performances du système, essayez de numériser vers un lecteur local

L'application de numérisation hôte n'extrait pas les images du scanner assez rapidement.

Vérifier :

• L'ordinateur répond à la configuration minimale requise pour la numérisation.
• Il y a suffisamment d'espace libre sur le disque dur.
• Essayez un port USB 3.0 au lieu d'un port USB 2.0
• Vérifiez que la compression d'image est activée dans les paramètres du pilote.

Make sure that:

• all documents meet specifications for size, weight, and type, etc. as outlined in Appendix A, Specifications.
• all staples and paper clips have been removed from the documents.
• all rollers and tires are clean and the separation roller and feed module are properly installed. See the procedures in Chapter 5, Maintenance.

To remove a document jam:

• Remove any documents from the feeder area.
• Open the scanner cover.
• Locate the jammed document(s) and remove it.
• Close the scanner cover and resume scanning.

To determine the consumables that are needed please reference the consumable catalog.

1.With one hand, press the locking tabs (one on each side) while holding the lower housing with the other hand. Pull the upper housing up and away from the rollers.

 

2.Remove both core assemblies

3.Replace each tire by sliding the tire off the core.

 

4.Install each new tire by gently pulling it over the core. The tires do not need to be installed in any specific orientation. 

IMPORTANT:Do not overstretch the tire; it may tear.

5.Replace each core assembly in the lower feed module housing and align the tabs on the upper housing with the slots on the lower housing.

 

6.Press the upper and lower housings together until they snap into place.

7.Insert the pin on the left side of the feed module with the rod (1); align the upper tab with the slot (2); align the pin on the right side of the feed module with the rod (3) and turn the green feed module release knob (4) to reengage the feed module. Verify that the feed module is securely in place and moves freely after you install it.

 

8.Close the scanner cover and the printer access cover.

9.Reinstall the output tray.

A recommended cleaning sequence includes vacuuming the scanner transport, cleaning the residue from the feed module tires, separation roller tires and drive rollers and cleaning the imaging guides.

Use the chart below as a guide to how frequently you should clean your scanner.

Make sure that:

• all documents meet specifications for size, weight, and type, etc. as outlined in Appendix A, Specifications.
• all staples and paper clips have been removed from the documents.
• all rollers and tires are clean and the separation roller and feed module are properly installed. See the procedures in Chapter 5, Maintenance.

To remove a document jam:

• Remove any documents from the feeder area.
• Open the scanner cover.
• Locate the jammed document(s) and remove it.
• Close the scanner cover and resume scanning.

For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners