FAQs

Troubleshooting

• When the scanner is connected to the network via Ethernet and when I try to scan via the network, my scanning client reports an error stating “The scanner is already in use by another person or application"

  • This error occurs when attempting to scan over the network with the scanner in Single User Mode. The scanner must be in multi-user mode to allow for successful network-based scans.

    To enable multi user scan mode - on the operator control panel:

    1. Select the three lines in the green circle at the top right.

    2. Select “sharing mode”

    3. Select “Multiple User Mode”

    4. Restart the scanner and the scanning application.