i1190 Scanner FAQs

For detailed instructions on how to install a scanner, please refer to Section 2 of the User's Guide.

Refer to the User's Guide for Smart Touch for information about using this software.

For information on how to contact Kodak Alaris support, please visit Kodak Alaris Services and Support.

1. Open ControlPanel > Add and Remove Programs (XP) or, Programs and Features (Vista &7).
2. Scroll down to Kodak [Scanner Model] Scanner
3. Vista and 7 – The version is in the far right column. Note the version.
4. XP - Click the ‘Click here for support information’ link. Note the version.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

• Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
• Some image processing functions can reduce scanner speed.
• Your resolution (dpi) for image output may be too high.
• Your compression setting may be too low.
• Your anti-virus software may be scanning all TIFF or JPEG files.
• Check that you are scanning to a local drive.

See the following listing of error codes and remedies. When an error occurs, the red indicator blinks and a number displays in the function window.

For more information, refer to the User's Guide.

Verify that the USB cable is seated into a USB port on the computer and on the scanner.

To improve the image quality, clean the scanner. See the procedures in the Maintenance section of the User's Guide.

1. Go to the Drivers and Downloads page to find the latest drivers.
2. For detailed instructions on how to install a scanner, please refer to Section 2 of the User's Guide.

For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners

Problem

After installing PRESTO! BIZCARD software onto a system running WINDOWS 8, the following message appears either during the installation or when the software is first launched after installation completes:

".NET Framework version 2.0 or above was not detected. Some of the sync functions might not work properly."

Resolution

1. Select Control Panel > Programs and Features
2. Turn on WINDOWS Feature: .NET Framework 3.5
   
3. Install the PRESTO! BIZCARD software again.