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No, my scanner can not turn on
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Did that fix your problem?
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Yes, my scanner can, or at least try to, scan an image
No, my scanner cannot connect to my PC / scan at all
No, my scanner is making abnormal / loud noises
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Pages are not being fed through the scanner
Some or multiple pages get taken into the scanner at once
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See the suggestions below to try and fix your problem:
If your consumables need to be replaced, you can purchase them here: LINK TO CONSUMABLE PURCHASE PAGE
Did that fix your problem?
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The display says the UDDS calibration failed.
Still Multi-feeding / Jamming?
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If your consumables need to be replaced, you can purchase them here: LINK TO CONSUMABLE PURCHASE PAGE
Did that fix your problem?
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Click here to navigate to the connection help section.
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Please refer to the user guide and call your regional support number.
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- Failure to connect to scanner?
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Did that fix your problem?
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Did that fix your problem?
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Did that fix your problem?
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Please refer to the user guide and call your regional support number
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On your scanner's display, go to 'Settings' > 'Network Settings' and make sure your 'Wired Network' switch is on. Additionally, scroll down and go into 'Wired Settings' and make sure that the 'Automatic' setting is checked.
Did that fix your problem?
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On your scanners display, go to 'Settings' > 'Network Settings'. Under the 'Wired Network' option, does it say 'Not Detected'?
No, I see a number present instead.
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Is your PC connected (either by wired ethernet or wirelessly) to the same network / router that your scanner is connected to? If not please make that change.
Did that fix your problem?
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Did that fix your problem?
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On your scanner;s display, go to 'Settings' > 'Network Settings' and make sure your 'Wireless Network' switch is on and the 'Wireless Directly' switch is off.
Did that fix your problem?
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Disconnect any active USB connection your scanner may have to your computer.
Did that fix your problem?
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Make sure you are selecting the correct wireless network you want to connect to. Also double check you are entering the correct password to your network if you have one in place.
Did that fix your problem?
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On your scanner's display, go to 'Settings' > 'Network Settings' and make sure your 'Wireless Directly' switch is on, while the 'Wireless Network' and 'Wired Network' switches are off.
Did that fix your problem?
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Ensure that you are connecting to your scanner's wireless access point by going into your available wireless connections, and looking for a connection named 'S2080w-#######'.
Did that fix your problem?
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Under 'Network' -> 'Wireless Settings', try switching the 'Channel' option to any of the different channel numbers and attempt to connect again. You should re-try with multiple different channels if it doesn't initially work.
Did that fix your problem?
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Under 'Network' -> 'Wireless Settings', go to the 'Address Subnet' option and try any of the three different subnet addresses, trying to connect to them on your PC each time you switch it.
Did that fix your problem?
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Within your start menu, search for the program 'Connect Scanner' and run it.
Your computer should show a success screen after a few moments if the connection was set up correctly.
Did that fix your problem?
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Please refer to the user guide and call your regional support number.
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- A Kodak Alaris Scanning Application (Capture Pro, Info Input, etc.)
- A third-party scanning application
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If not, update your application to the newest version:
Did that fix your problem?
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If yes, check the suggestions below.
Are Blank Pages showing up in your scanned documents? Go into your scanning application settings and turn on the 'Blank Page Removal' option.
Did that fix your problem?
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Are you attempting to get rid of the black holes on a document that show up due to hole punches? Go into your scanning application settings and enable the 'Hole-fill' option.
Did that fix your problem?
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Does your document background have multiple background colors which distract or otherwise make the document hard to read? Go into your scanner application settings and enable 'Background Smoothing'. This will attempt to smooth the document background into a uniform color. You are also able to set the aggressiveness of this setting from -10 to 10.
Did that fix your problem?
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Are the text or lines on your scanned image faded, or otherwise not showing up as prominently as you would like? Go into your scanner application settings and enable 'Foreground Boldness'. You are also able to set the aggressiveness of this setting from -10 to 10.
Did that fix your problem?
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Are there black specks scattered throughout your document? Go into your scanner application settings and enable the 'Noise Reduction' setting.
Did that fix your problem?
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Do you wish to eliminate form lines and / or boxes on your documents so that only text is shown on the final scanned image? Go into your scanning application settings and enable the 'Color Dropout' setting. If you find that some lines are still making it through on the resulting scanned image of your document, you can also set the aggressiveness of this option from -10 to 10.
Did that fix your problem?
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Combines front and rear images. Accessible through the driver's advanced setup feature. See user's guide for more information.
Did that fix your problem?
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A scanner configuration which produces two electronic images per document side. Valid combinations are: black and white with color, and black and white with grayscale. Accessible through the driver's advanced setup feature. See user's guide for more information.
Did that fix your problem?
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Are there black vertical streaks appearing on your scanned image? Go into your scanning application settings and enable the 'Streak Filter' setting. If you still find streaks are making their way onto your scanned image, you set the aggressiveness of the setting from -2 to 2. Also, refraining from scanning paper with fresh ink can also reduce streaks.
Did that fix your problem?
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Is there a black border surrounding your scanned image? Go into your scanning application settings and enable 'Image Edge Fill'. This can be configured to automatic, or you can determine how much fill you would like for each side of the document individually.
Did that fix your problem?
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Are your scanned images coming in skewed / at an angle? Go into your scanner application settings and enable the 'Automatically Detect and Straighten' setting.
Did that fix your problem?
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If you are scanning a stack of documents which may or may not be face-up, then Post-Scan Rotation can help. Go into your scanner application settings and enable 'Post-Scan Rotation'. This setting can automatically flip upside-down documents to the correct orientation, or you can set scanned documents to automatically rotate 90, 180, or 270 degrees.
Did that fix your problem?
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Do you need your documents to be scanned at a higher quality? Go into your scanner application settings and look for 'Resolution'. The Resolution can be set at various intervals of DPI; the higher the DPI, the higher the quality of the image. Also note that the higher the DPI, the more storage space the image will take up.
Did that fix your problem?
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Dirty or dull scanner rollers can have a negative effect on image quality as well as general scanner use. Clean the rollers in your scanner as well as check to see if they need to be replaced.
If your consumables need to be replaced, you can purchase them here: LINK TO CONSUMABLE PURCHASE PAGE
Did that fix your problem?
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We are unable to diagnose issues with scanning applications that are not made by Kodak Alaris. Contact the support service for the third-party scanning application that you are using.
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Please refer to the user guide and call your regional support number.
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We are glad we could help you resolve your problem!
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