S3120 Scanner FAQs
Below are frequently asked questions for all our products.
For more specific questions, select your product by typing the name in the field below.
Service and Support
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What additional security features are in place?
One security feature of the S2085f/S3000 Series Scanners is the symmetric encryption of the data encoded in the barcode of the EasySetup sheets. We have taken steps to ensure that the setup data that is encoded in this barcode cannot be extracted.
The S2085f/S3000 Scanners include a “Single User Mode” that will allow only one host PC to access a scanner over a network connection. If the scanner is set up for Single User Mode, the first PC to connect with the S2000w scanner over a network becomes the single “network owner” of the scanner. From that point on, network ownership of the scanner cannot be cleared or charged without resetting the scanner to factory defaults which requires physical access to the scanner.
Installing
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Are you having issues with installation
Please refer to the installation steps from Chapter 2 of the User Guide to complete the install
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What flatbed accessory scanners can I use with this scanner?
- The Kodak S2085f and S3000 scanners support the A3 Flatbed Accessory Scanner.
Using
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From an operator and information technology administration standpoint, how are the Kodak S2085 and S3000 series scanners different from the i2800 and i3000 scanners from Kodak?
- The Kodak S2085 and S3000 series of departmental scanners bring many new innovations that enhance and improve the scanning experience. In addition to faster document scanning speeds when compared to the previous generation, the new scanners utilize onboard image processing which removes the task of image processing from the host machine. This speed up operations and can improve the workflow of the scanner operator. Additionally, the S2085 and S3000 series of scanners are equipped with network-based scanning which allows the scanner to be connected to the network instead of via a traditional USB cable.
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What is secure boot and how does it impact security?
- Secure boot is a new feature with the Kodak S2085 and S3000 series of scanners. It enhances your organization’s security by ensuring that the operating system of the scanner is a legitimate, authorized installation and that the operating system has not been tampered with.
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How can I obtain professional services and support for the scanner?
For information on how to contact Kodak Alaris support, please visit Kodak Alaris Services and Support.
Troubleshooting
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Are you having difficulty with your S2000f_S3000 scanner?
Please view our S2085f / S3000 Scanner Troubleshooting Guide for assistance.
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When the scanner is connected to the network via Ethernet and when I try to scan via the network, my scanning client reports an error stating “The scanner is already in use by another person or application"
This error occurs when attempting to scan over the network with the scanner in Single User Mode. The scanner must be in multi-user mode to allow for successful network-based scans.
To enable multi user scan mode - on the operator control panel:
1. Select the three lines in the green circle at the top right.
2. Select “sharing mode”
3. Select “Multiple User Mode”
4. Restart the scanner and the scanning application.
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The scanner won’t connect over USB
- Try updating your USB bus’ chipset driver, using a USB 2.0 only port, or using a USB 2.0 cable.
Maintaining
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What supplies and consumables are available for KODAK Scanners?
For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners
ABOUT THE ALARIS DIVISION OF KODAK ALARIS
Kodak Alaris is a leading provider of information capture and intelligent document processing solutions that simplify business processes. We exist to help the world make sense of information with smart, connected solutions powered by decades of image science innovation. Our award-winning software, scanners, and professional services are available worldwide and through our network of channel partners.
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