Below are frequently asked questions for all our products.
For more specific questions, select your product by typing the name in the field below.
Below are the frequently asked questions for the i4850 Scanner.
Select another product by typing the name in the field below.
For detailed instructions on how to install a scanner, please refer to Section 2 of the User's Guide .
Refer to the User's Guide for Smart Touch for information about using this software.
For information on how to contact Kodak Alaris support, please visit Kodak Alaris Services and Support.
For information about using Scan Validation Tool, please click here
Make sure that:
Warranty Information is provided in Appendix B of the User's Guide.
Steady green — the scanner is scanning. Fast flashing green: waiting for operator action.
Slow flashing green — the scanner is in power saver mode. Steady red: indicates a scanner error, such as the scanner cover is open.
Steady red then flashing green — scanner is powering up.
After you power up the scanner, the red and green indicator lights flash. After approximately 12 seconds, both lights go out. When the green indicator light comes back on and the function window displays “1”, the scanner is ready to begin scanning. However, the host computer may require several seconds to detect the scanner.
Falling bar — when the scanner is waiting for an operator action, a blue bar will step down in succession from top to bottom in the function window.
Verify that:
Verify that the Document Management: Maximum Length option on the Device-General tab (TWAIN Datasource) or the Longest Document option on the Scanner tab (ISIS Driver) is set to longer than the longest document being scanned. The default is 43.2 cm (17 inches).
Make sure the input elevator and output tray extenders are pulled out to provide support for long documents or use the optional document extenders
The host scanning application is not pulling the images from the scanner fast enough.
Check :
Make sure that:
To remove a document jam:
To determine the consumables that are needed please reference the consumable catalog.
1.With one hand, press the locking tabs (one on each side) while holding the lower housing with the other hand. Pull the upper housing up and away from the rollers.
2.Remove both core assemblies
3.Replace each tire by sliding the tire off the core.
4.Install each new tire by gently pulling it over the core. The tires do not need to be installed in any specific orientation.
IMPORTANT:Do not overstretch the tire; it may tear.5.Replace each core assembly in the lower feed module housing and align the tabs on the upper housing with the slots on the lower housing.
6.Press the upper and lower housings together until they snap into place.
7.Insert the pin on the left side of the feed module with the rod (1); align the upper tab with the slot (2); align the pin on the right side of the feed module with the rod (3) and turn the green feed module release knob (4) to reengage the feed module. Verify that the feed module is securely in place and moves freely after you install it.
8.Close the scanner cover and the printer access cover.
9.Reinstall the output tray.
A recommended cleaning sequence includes vacuuming the scanner transport, cleaning the residue from the feed module tires, separation roller tires and drive rollers and cleaning the imaging guides.
Use the chart below as a guide to how frequently you should clean your scanner.
Make sure that:
To remove a document jam:
For information about available materials, see the Supplies and Consumables Catalog for KODAK Scanners
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