Scanner i2620 FAQs

Below are frequently asked questions for all our products.
For more specific questions, select your product by typing the name in the field below.

Using

Troubleshooting

  • What do I do if my scanner is running slowly?
      • Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
      • Some image processing functions can reduce scanner speed.
      • Your resolution (dpi) for image output may be too high.
      • Your compression setting may be too low.
      • Your anti-virus software may be scanning all TIFF or JPEG files.
      • Check that you are scanning to a local drive.
  • What do I do if my scanner is running slowly?
      • Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
      • Some image processing functions can reduce scanner speed.
      • Your resolution (dpi) for image output may be too high.
      • Your compression setting may be too low.
      • Your anti-virus software may be scanning all TIFF or JPEG files.
      • Check that you are scanning to a local drive.
  • What do I do if my scanner is running slowly?
      • Your host PC may not meet the minimum requirements for the scanner. See Appendix A, Specifications, in the User’s Guide.
      • Some image processing functions can reduce scanner speed.
      • Your resolution (dpi) for image output may be too high.
      • Your compression setting may be too low.
      • Your anti-virus software may be scanning all TIFF or JPEG files.
      • Check that you are scanning to a local drive.
  • What do the error codes mean and how do I resolve them?
    • Following is a listing of the error codes that may be displayed in the Function window. When an error occurs, the red indicator will blink and a number is displayed in the Function window.

      connected icon

      For more information please refer to the Section 5, User Guide

  • Connectivité : que faire si mon scanner n’est pas détecté par mon ordinateur ?
    • Assurez-vous que le câble USB est branché à un port USB de l’ordinateur et sur le scanner SCANMATE i2420.

      icône connecté

Maintaining